Customer Service

BeautyFluff is committed to make every customer satisfied with our products and services. If you have any concerns or questions, please contact us at: YourBFF@beautyfluff.com 1-888-777-4935

Privacy

BeautyFluff is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to YourBFF@beautyfluff.com with "Unsubscribe Me" as the subject line. BeautyFluff does not sell, trade or rent your personal information to others.  Please visit our Privacy Policy for more details.

Shipping

You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.  Please visit our Shipping Info for more details.

Returns

All merchandise purchased from BeautyFluff.com * may be returned or exchanged with a valid sales receipt by e-mail within 30 days from the date of purchase.

* NO RETURNS on used cosmetic/personal care/skin care products due to personal  hygienic reasons,  these products are personal care items, and should be used by one individual only. NO RETURNS on any holiday/seasonal products. 

Exchanges: Customer can only exchange products if the product is new and sealed/or defective. The exchange or refund will be issued based on the amount paid (as shown on the sales receipt), except for shipping and handling fees. No exchanges or refunds will be given on open box items.

All refunds will be processed within 3 business days after receiving the return item(s). Any packages are returned due to the wrong/insufficient address or unclaimed, are ALL subject to 10% re-stocking fee when customers request a cancellation on the orders.

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